SMSBLASTER.COM web edition -
StarRail-Cleaning is contractor of one of Europe's largest national railway companies. It is responsible for cleaning and maintenance of passenger trains. StarRail-Cleaning has about 1400 employees.
Case study 7: Train Maintenance
Most employees are scheduled for cleaning-jobs, such as emptying rubbish bins and cleaning toilets during the short stops at the different stations.
A control centre plans, besides the monthly shift schedule, the allocation of the "flying teams". As you will see in the following example all teams communicate with the control central via SMS.
Fact: The short and concise communication by SMS results in simple an efficient coordination of bicycle messengers.
As main instrument of communication, the SMSBLASTER.COM web
edition is used in combination with a Global Two-Way number (e.g. +447624000000).
StarRail-Cleaning sends all short messages with this number as originator.
The employees send short messages for the central exclusively to the Global Two-Way number
All replies of the messengers are received in the Two-Way Inbox of the SMSBLASTER.COM web edition.
StarRail-Cleaning maintains an address group for every team in the address book of the SMSBLASTER.COM web edition: Team X, Team Y, etc
In an empty compartment a train conductor notices an ice cream on the floor. He sends an SMS containing train-, coach- and compartment number and a short Information about the problem to the centrals Two-Way Number. The coordinator looks up the rout of the train and its present position. With this Information he can Inform the next possible team on the trains rout.
At15:07 the central receives this message:
SMS-IN: Train.No. 134725coach656 comp 6. Ice cream on floor.
It only takes a minute to find out the rout of the train. Because this train was about to get cleaned at the next station anyway, it would not be necessary ...
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